Amex Courier Ltd (“we” and “us”) operates (/) (“Website”). By placing an order through this Website, you agree to the terms outlined below. These conditions help ensure both parties are aligned and aware of expectations for our services, protecting both you and us.
Subject to stock availability, we aim to maintain accurate stock counts on our website. However, discrepancies may occasionally occur. In such cases, we will fulfill available products and contact you regarding backordered items, offering either a restock wait or a refund for unavailable products.
Shipping costs are calculated during checkout based on the weight, dimensions, and destination of items in your order. Payment for shipping is collected with the purchase, and the final price is displayed at checkout.
Amex Courier Ltd will accept returns due to change of mind, provided the request is received within 0 days of receipt of the item, and the item is returned in its original packaging, unused, and in resellable condition.
Return shipping costs are the customer’s responsibility, and you must arrange your own shipping.
Once received and accepted, refunds will be issued as store credit for future purchases. We will notify you via email when this process is complete.
Amex Courier Ltd will refund the value of returned goods but not the original shipping costs.
Amex Courier Ltd honors valid warranty claims submitted within 90 days of receipt.
Customers are responsible for pre-paying return shipping, which will be reimbursed upon a successful warranty claim.
Once we receive the items for a warranty claim, Amex Courier Ltd will process the claim within 7 days.
After the claim is approved, customers can choose from:
(a) Refund to the original payment method
(b) Store credit refund
(c) Replacement of the item (if stock is available)
Domestic shipments generally take 2 to 7 days in transit.
International orders usually take 4 to 22 days in transit, depending on the selected courier. We provide a more specific estimate at checkout based on your chosen courier.
Orders are typically dispatched within 2 business days after payment.
Our warehouse operates Monday through Friday during standard business hours. Orders placed on national holidays may experience minor delays.
You may change the delivery address at any time before the order is dispatched.
Amex Courier Ltd ships to P.O. box addresses using postal services. Courier services are not available for these locations.
We ship to military addresses using USPS. Courier services are unavailable for these addresses.
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the remaining order.
If the delivery exceeds the expected timeframe, please contact us so we can investigate.
Upon dispatch, customers will receive a tracking link, allowing them to monitor the shipment’s progress with the latest updates from the shipping provider.
If a parcel is damaged during transit, please reject it if possible and contact our customer service team. If the parcel was delivered without you being present, please contact us for further instructions.
Sales tax has already been applied to the price of goods as displayed on the website.
For international shipments, import duties and taxes may apply. Amex Courier Ltd calculates and displays these costs at checkout, giving customers the option to pre-pay duties and taxes or pay them separately upon arrival.
Pre-paying these fees typically results in faster delivery by reducing the likelihood of customs delays.
If you refuse to pay duties and taxes upon arrival, the goods will be returned to Amex Courier Ltd at your expense. You will receive a refund for the value of the goods minus the return shipping cost. The original shipping cost will not be refunded.
You may cancel an order any time before it has been dispatched. Once dispatched, please refer to our refund policy for returns.
Parcels are insured for loss or damage up to the value stated by the courier.
We will process a refund or replacement once the courier completes their investigation into the claim.
We will process a refund or replacement once the courier has completed an investigation and confirmed the parcel is lost.
For any inquiries, please contact us at express@amexcourierltd.com.