Refund Policy

Definitions and Key Terms

To help explain things as clearly as possible in this Return & Refund Policy, whenever any of these terms are referenced, they are strictly defined as:

  • Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to Amex Courier Ltd, the entity responsible for your information under this Return & Refund Policy.
  • Customer: Refers to the company, organization, or individual that signs up to use the Amex Courier Ltd services to manage their relationship with consumers or service users.
  • Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to access Amex Courier Ltd services.
  • Service: Refers to the services provided by Amex Courier Ltd as described in the relative terms (if available) and on this platform.
  • Website: Refers to Amex Courier Ltd’s website, which can be accessed via this URL: /.
  • You: A person or entity that is registered with Amex Courier Ltd to use the services.

Refunds

At Amex Courier Ltd, we are dedicated to providing our customers with the best possible services. Each service is carefully handled and monitored to ensure its quality meets your expectations.

Unfortunately, there may be instances where the service or product you have selected is unavailable, or we may face inventory issues. If this happens, we may need to cancel your order. You will be notified promptly, and if you have made an online payment, you will be refunded once our team confirms your request.

We take every precaution to ensure your shipment is managed properly. However, please note that Amex Courier Ltd is not liable for damages caused to items during transit or transportation.

Our Refund Policies

We maintain clear policies to ensure transparency and efficiency:

  • No Returns: We do not allow returns on sold products or services, whether purchased online or through other channels.
  • No Refunds: Refunds are not provided for any purchases made, online or otherwise.
  • No Exchanges: We do not offer exchanges for our products or services.
  • No Resale: We do not resell used products and discourage the return of previously used products to ensure quality for all our customers.

For International Orders:

  • No Exchanges or Returns: We do not accept exchanges or returns for international orders.
  • Cancellations: If you cancel your order before it is processed and dispatched for shipping, a refund can be issued. Once the order is in shipping, it cannot be returned, canceled, or refunded.

If you experience any issues, please contact our support team immediately.

Your Consent

By using our website, registering an account, or making a purchase, you consent to this Return & Refund Policy and agree to its terms.

Changes to Our Return & Refund Policy

Should we make updates, amendments, or changes to this document, they will accurately reflect our service and policies. Unless required by law, those changes will be prominently posted here. By continuing to use our services after these changes, you agree to be bound by the updated Return & Refund Policy. If you do not agree, you may delete your account.

Contact Us

If for any reason you are not completely satisfied with any service we provide, please don’t hesitate to contact us to discuss your concerns. You can reach us via email at express@amexcourierltd.com.